Hot Plate

Electric Cooktop

One of the Surface Elements Is Not Working!

Have you checked the breaker or fuses at your electrical panel?

The mechanical buttons for the switches for the surface elements of your appliance may be cracked or broken. The control system, the temperature reading system or the heating elements on your cooktop may be malfunctioning. In this case, a visit by one of our technicians is probably necessary. Make an appointment online.

The wires connecting the heating elements to their control systems may have been burnt or melted, which could damage the internal components of your appliance. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Cooktop Is Displaying an Error Code!

The error codes for problems that can be easily resolved are listed in the user manual. For example, the code HE indicates “hot cooking surface”. Consult your user manual for descriptions.

If the error code that your appliance is displaying is not listed in your user manual, this may indicate a serious problem associated with the electronic controls. In this case, a visit by one of our technicians is probably necessary. Call us right away.

The Surface of My Cooktop Is Dirty!

Did you know that traces of water be removed by simply using a cleaning cream, such as Cook Top (product number BT201FE for a bottle or SMTCK for the kit, which includes a scraper and cloth)? To purchase this product, please visit one of our stores or order directly online.

Did you know that traces of cooked food on the cooking surface can be safely removed using a scraper?

Did you know that salt and sugar can permanently stain ceramic glass cooktops? The use of a cleaning and protective cream, such as Cook Top (product number BT201FE for the bottle or SMTCK for the kit, which includes a scraper and cloth), is recommended. To purchase this product, please visit one of our stores or order directly online.

Did you know that aluminium, copper, cast iron and enamel bottomed cookware can permanently stain ceramic glass cooktops? The use of stainless steel cookware is recommended.

My Cooktop Always Displays a Warning Light!

If a hot surface warning light stays lit more than 2 hours after using your appliance, this indicates a defect in the thermostatic system for the heating elements. In this case, a visit by one of our technicians is probably necessary. Make an appointment online.

If a warning light indicating that the appliance is in use stays lit when all controls are in the “Off” position, this indicates a defect in the thermostatic system for the heating elements. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Induction Cooktop Does Not Turn On!

Have you checked the breaker or fuses at your electrical panel?

Are you using cookware that is certified for induction cooking?

Did you know that, with an induction cooktop, the cookware is the source of heat, and it can deteriorate to the point where your cooktop no longer functions properly? Have you tried using a different type of cookware?

The control system, the temperature reading system or the power system for your cooktop may be malfunctioning. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Induction Cooktop Makes an Excessive Amount of Noise!

Are you using cookware that is certified for induction cooking?

Did you know that, with an induction cooktop, the cookware is the source of heat, and it can deteriorate to the point where it produces an awful noise? Have you tried using a different type of cookware?

The control system or the power system for your cooktop may be malfunctioning. If this is the case, you will likely require a visit from one of our technicians. Make an appointment online.

The cooling system for your cooktop may be malfunctioning. In this case, a visit by one of our technicians is probably necessary. Call us right away.

Gas cooktop

One of the Surface Burners on My Gas Cooktop Does Not Light!

Have you checked the breaker or fuses at your electrical panel?

The propane tank (if applicable) may be empty.

There may be a service interruption on the part of your natural gas supplier (if applicable).

Are the various components of the surface burners assembled properly?

Are the various components of the surface burners clean and dry?

The control system or the gas dispersion system for your appliance may be malfunctioning. If this is the case, you will likely require a visit from one of our technicians. Make an appointment online.

The lighting system, the burner monitoring system or the gas pressure regulator may be malfunctioning. In this case, a visit by one of our technicians is probably necessary. Call us right away.

The Flame for the Surface Burners on My Gas Cooktop Is Yellow!

Have you verified that your appliance respects the manufacturer’s recommended clearances? These clearances may affect the gas combustion. Consult the installation guide for your appliance for more detailed information.

Are you using cookware that is too large for the surface of the burner? Try using cookware that is slightly smaller than the grill for the burner in question. Consult the user manual.

Are the various components of the surface burners assembled properly?

Are the various components of the surface burners clean and dry?

The gas dispersion system or the gas pressure regulator for your appliance may be malfunctioning. In this case, a visit by one of our technicians is probably necessary. Call us right away.

Montreal Location

 Address
6744, Jarry East,
Saint-Leonard, QC, H1P 1W3

 Phone
514-381-7288

 Business Hours
Parts and Services: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm

Quebec City Location

 Address
6210 Wilfrid-Hamel Blvd.,
L'Ancienne-Lorette, QC, G2E 2H7

 Phone
Parts: 418-871-2434
Parts (toll-free): 1-800-463-3378
Services: 418-871-4043
Services (toll-free): 1-888-871-4043
Fax (toll-free): 1-800-461-2434
Fax: 418-871-4345

 Business Hours

Parts and Services: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm

Repentigny Location

 Address
104 Laroche,
Repentigny, QC, J6A 7M5

 Phone
Parts and Services: 450-654-6744
Toll-free: 1-800-463-0119
Fax (toll-free): 1-800-581-1724
Fax: 450-581-0301

 Business Hours
Services: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm
(By phone only on Saturday)

Parts: Monday to Friday, from 8:30 am to 5:00 pm (closed on Saturday)

Copyright Ateliers G Paquette 2017 - Legal
Created by

Legal notice