Range Hood

My Range Hood Does Not Work at All or Does Not Display Anything!

Have you checked the circuit breaker or fuses on your electrical panel?

Did you know that kitchen hoods possess thermal safeguards that are triggered in the event of overheating when your device is not installed according to manufacturer specifications? See your user manual for details.

The thermal protection system may be defective. In this case, a visit from one of our technicians is probably necessary, make an appointment online.

The control or lighting system may be defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Range Hood Motor Will Not Start!

Have you checked the circuit breaker or fuses on your electrical panel?

Did you know that range hoods possess security systems that are triggered and stop the motor when your device is not installed according to manufacturer specifications? See your user manual for details.

The thermal protection system may be defective. In this case, a visit by one of our technicians is probably necessary. Call us now.

It is possible that the motor start system or motor itself is defective. In this case, a visit by one of our technicians is probably necessary; make an appointment online.

The control system may be defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Range Hood Fan Does Not Draw or Pull Enough!

Avez-vous vérifié la propreté des filtres?

La puissance de la hotte de cuisine n’est peut-être pas adaptée au type de cuisson que vous faites, au type de cuisinière que vous avez ou aux dimensions de votre cuisine. Consultez le guide de l’utilisateur pour en connaître les détails.

Votre hotte de cuisine n’est peut-être pas à la bonne distance de votre cuisinière. Saviez-vous que les hottes de cuisine ne donnent pas leur rendement maximal lorsqu’elles ne sont pas installées selon les recommandations du fabricant? Consultez le guide de l’utilisateur pour en connaître les détails.

Votre hotte de cuisine n’est peut-être pas connectée à une canalisation d’évacuation d’air de la bonne taille. Saviez-vous que les hottes de cuisine ne donnent pas leur rendement maximal lorsqu’elles ne sont pas installées selon les recommandations du fabricant? Consultez le guide de l’utilisateur pour en connaître les détails.

La grille d’évacuation d’air à l’extérieur de votre résidence est peut-être obstruée ou défectueuse.

Il est possible que le système de motorisation ou les cages de ventilation soient défectueux. Dans ce cas, la visite d’un de nos techniciens est probablement nécessaire. Appelez-nous sans tarder.

The Lights on My Range Hood Do Not Turn On!

Have you tried changing the light bulbs?

Are the light bulbs correctly inserted or screwed into their receptacles?

Did you know that it is important to respect the Watt-power of light bulbs when you replace them? A light that is too strong will damage the control system, the internal fuses or the device transformer. In this case, a visit by one of our technicians is probably necessary; make an appointment online.

Your range hood control system, internal fuses or transformer may be malfunctioning. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Range Hood Is Displaying an Error Code!

Error codes that can be easily fixed are listed in the user manual. For example, the F1 code means “clean the filters”. Consult your user manual to find out what the code means.

If the code displayed on your device is not listed in the user manual, it is probably related to a major problem involving the electronic controls. In this case, a visit by one of our technicians is probably necessary. Call us right away.

An Indicator Light Is Always On or Blinking on My Range Hood!

Certain devices signal codes by leaving one or several indicator lights on or blinking. Consult your user manual to find out what they mean.

Signal codes that can be fixed easily are listed in the user manual. For example, an indicator light that stays on at speed 1 lets you know to clean the filters. Consult your user manual to find out what they mean.

If the signal code displayed on your device is not listed in the user manual, it is probably related to a major problem involving the electronic control. In this case, a visit from one of our technicians is probably necessary. Call us right away.

My Range Hood Makes Noise!

Did you know that it is important to respect installation instructions? A range hood that does not comply with air outlet specifications will make a lot of noise when the motors are running.

The motor and ventilation cages may be unbalanced or defective. In this case, a visit by one of our technicians is probably necessary, make an appointment online.

If your device makes noise even when it is not in use, this may be due to a defective transformer or a loose or broken internal or external valve. In this case, a visit by one of our technicians is probably necessary. Call us right away.

The Outside of My Range Hood Does Not Get Clean!

Ordinary maintenance products like Windex® are not effective enough to remove food residue that may remain stuck on the outer metal panels of range hoods, especially if it is a stainless steel hood. Food residues leave marks on the stainless steel that must be removed by polishing with a cream cleaner like STAINLESS POLISH (product number 903069). Once the stains and toxins are removed from the stainless steel panel, a maintenance and protection product such as PRO-LINK® (product number YA007C) should be sprayed onto these surfaces to block the metal pores and protect against oils from fingers and acids in foods. To purchase these products, visit one of our stores or order them directly online.

The Filters On My Range Hood Do Not Get Clean!

Ordinary maintenance products such as Sunlight® are not effective enough to remove food residues that can stay stuck to filters in range hoods. Soaking in a grease-removing cleaner like Hertel would be an appropriate solution for cleaning filters.

Placing the filters in the dishwasher if they are made of stainless steel is another viable solution. However, aluminum filters may get stained if put in the dishwasher!

To purchase new filters, visit one of our stores or order them directly online.

Montreal Location

 Address
6744, Jarry East,
Saint-Leonard, QC, H1P 1W3

 Phone
514-381-7288

 Business Hours
Parts and Services: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm

Quebec City Location

 Address
6210 Wilfrid-Hamel Blvd.,
L'Ancienne-Lorette, QC, G2E 2H7

 Phone
Parts: 418-871-2434
Parts (toll-free): 1-800-463-3378
Services: 418-871-4043
Services (toll-free): 1-888-871-4043
Fax (toll-free): 1-800-461-2434
Fax: 418-871-4345

 Business Hours

Parts and Services: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm

Repentigny Location

 Address
104 Laroche,
Repentigny, QC, J6A 7M5

 Phone
Parts and Services: 450-654-6744
Toll-free: 1-800-463-0119
Fax (toll-free): 1-800-581-1724
Fax: 450-581-0301

 Business Hours
Services: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm
(By phone only on Saturday)

Parts: Monday to Friday, from 8:30 am to 5:00 pm (closed on Saturday)

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