I can’t get my refrigerator door clean!

Ordinary maintenance products like Windex® are not effective enough to remove food residue that may remain stuck on the outer metal walls of refrigerators. This is particularly the case for stainless steel appliances. Food residues leave marks on the stainless steel that must be removed by polishing with a cream cleanser such as STAINLESS POLISH (product number 903069). Once the stains and toxins have been removed from the stainless steel panel, a maintenance and protective product such as the -PRO LINK® (YA007C product number) must be sprayed on these surfaces to block the metal pores and protect against finger acids and fat from foods. To purchase these products, visit one of our stores or order them online.

The air filter indicator lamp in my fridge is on!

Modern refrigerators do not need the little box of Arm & Hammer baking soda we used put in there to absorb food odors like onions and strawberries. They now have active carbon filters that must be replaced every three to six months, unlike baking soda. When the replacement light comes on, it means the time is up on that filter. Each refrigerator has a specific type of filter. Come see us at one of our three branches with your model number to get a new one. The indicator lamp can be reset by holding down the reset button in most cases.

My refrigerator is displaying an error code!

The error codes that can be easily resolved are included in the user manual. For example, the code DO means "open door". Consult your user manual to find out what the codes mean.


If the error code displayed on your device is not in your user manual, it is probably related to a major issue involving the electronic controls in your refrigerator. In this case, a visit by one of our technicians is probably necessary.


Call us right away.

The water filter indicator lamp in my refrigerator is on!

Modern refrigerators almost all have water filters to absorb particles or toxins such as pesticides that are not removed by municipal water treatment plants. These activated carbon filters should be replaced every 3 months in order to not affect the flow of water from the water dispenser or ice production. A used filter will reduce the thickness of the ice cubes, which could jam the ice machine extractor or rake. When the filter replacement light is on, it means that the counter has determined that the useful life of your filter is used up and it needs to be replaced. Each refrigerator has a specific type of filter. Come see us at one of our three branches with your model number to get a new one. The indicator lamp can be reset by holding down the reset button in most cases.

The back of my refrigerator is making noise!

Almost all modern refrigerators have an engine cooling fan, compressor, solenoid valves and high pressure lines that can make strange noises that can either be normal or can signal a possible defect. We have a team of experienced technicians who can tell the difference and give you an accurate picture of why your appliance is making noise. Call us right away.

My refrigerator freezer is making noise!

Modern refrigerators almost all have motor fans for air circulation, an electric defrost system, an ice machine, a system of ice distribution and low pressure lines that can make strange noises that can either be normal or can signal a possible defect. We have a team of experienced technicians who can tell the difference and give you an accurate picture of why your appliance is making noise. Would you like one of our technicians to verify your appliance?

The ice machine stopped making ice!

Almost all modern refrigerators have a water filter. These activated carbon filters should be replaced every 3 months in order to not affect the flow of water from the water dispenser or ice production. A used filter will reduce the thickness of the ice cubes, which could jam the ice machine extractor or rake. Each refrigerator has a specific type of filter. Come see us at one of our three branches with your model number to get a new one.


If the freezer temperature is too high, this will prevent the ice maker from making ice. The suggested temperature is 0 ° F (-18 ° C).


Ice machines have a drive motor, a thermostatic system and a mechanical system for heating and expulsion of ice. Any of these functions can need repairs. In this case, a visit by one of our technicians is probably required. Call us right away.

My fridge smells bad!

Food odours such as onions and strawberries can combine with odours of other products in your refrigerator to produce a bad smell. The inside walls of your refrigerator should be cleaned every 3 months to avoid this kind of unpleasant odour. However, the vent lines refrigerators are not accessible to be cleaned with conventional products such as Hertel, as is the case for the walls of the refrigerator.


Activated carbon filters such as Fridge Aid (product number 78956) last for almost a year, unlike baking soda, and are available for standard refrigerators. Just place these filters on your refrigerator shelf and they will absorb odours from onion and milk and other foods. To purchase these products, visit one of our stores or order them online.

There is frost in the freezer!

Check that the door closes properly. A door left ajar overnight will cause an abnormal accumulation of ice in the freezer.


Check that the door seals are not cracked.


Modern refrigerators are equipped with an automatic defrost system comprising a mechanical or electronic frost control as well as defrost heaters and thermostatic safety features. All these components can cause defrost malfunctions and lead to an abnormal build up of frost in the freezer. In this case, a visit by one of our technicians is probably necessary. Call us right away.

There is condensation or moisture in my fridge!

Check that the door closes properly. A door left ajar overnight will cause an abnormal accumulation of condensation on the walls and shelves of the refrigerator.


Check that the door seals are not cracked.


A home where the air is very hot and humid can cause condensation buildup on the shelves and walls of the refrigerator if the door is left open for just a few minutes.


Refrigerators with the freezer temperature set too low (under 0 ° F or 18 ° C) or where the refrigerator temperature is too cold (under 37 ° F or 3 ° C) will promote the accumulation of condensation on shelves and walls of the refrigerator if the door is left open for just a few minutes.

My refrigerator is not cold!

Check that the door closes properly. A door left ajar overnight will cause the temperature in the fridge to rise.


Check the control settings of the unit. The freezer should be at 0 ° F (-18 ° C) and the refrigerator at 37 ° F (3 ° C).


Check that all components are working (compressor, compressor cooling fan, freezer evaporator fan, etc.). Would you like one of our technicians to verify your appliance?

My refrigerator is leaking!

Check that the door closes properly. A door left ajar overnight can cause an abnormal accumulation of condensation that can drip onto the floor.


Check that the door seals are not cracked.


Frost-free refrigerators all have a defrost system including drainage pipes. These pipes may be blocked or perforated. In this case, a visit by one of our technicians is probably necessary. Call us without delay.


Refrigerators with an ice maker or water dispenser and ice all have valves, tank, water lines, a filter receptacle and a filter that can be cracked, frozen or perforated causing leaks. In this case, a visit by one of our technicians is probably necessary. Call us right away.

Passez à une eau pure et fraîche - Les filtres Frigidaire eliminent du plomb et des spores de l'eau du robinet.

Montreal Location


Address
6744, Jarry East, Saint-Leonard,

QC, H1P 1W3


Phone
514-381-7288


Business Hours
Parts and Services
: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm

Quebec City Location


Address
6210 Wilfrid-Hamel Blvd.,

L'Ancienne-Lorette, QC, G2E 2H7


Phone
Parts: 418-871-2434
Parts (toll-free)1-800-463-3378
Services: 418-871-4043
Services (toll-free)1-888-871-4043
Fax (toll-free): 1-800-461-2434

Fax: 418-871-4345


Business Hours
Parts and Services: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm

Repentigny Location


Address
104 Laroche,

Repentigny, QC, J6A 7M5


Phone
Parts and Services: 450-654-6744
Toll-free: 1-800-463-0119
Fax (toll-free): 1-800-581-1724

Fax: 450-581-0301


Business Hours
Services
: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm
(By phone only on Saturday)


Parts: Monday to Friday, from 8:30 am to 5:00 pm (closed on Saturday)

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