Electric Stove

One or Several Surface Elements Do Not Work!

Have you checked the circuit breaker or fuses on your electrical panel?


The mechanical buttons of the switches for the surface elements of your unit may be cracked or broken. In this case, a visit by one of our technicians may be necessary. Call us right away.


It is possible that the control system, the temperature reading system or the cooktop heating elements are malfunctioning. In this case, a visit by one of our technicians is probably necessary; make an appointment online.


The wiring between the heating elements and the control system may be burned or melted, causing damage to internal components of your unit. In this case, a visit by one of our technicians is probably necessary. Call us right away.

The Cooktop Is Displaying an Error Code!

If the error code displayed on your device is not listed in the user manual, it is probably related to a major problem involving the electronic controls. In that case, a visit by one of our technicians is probably necessary. Call us right away.

My Cooktop Surface Is Stained!

Did you know that water traces may simply disappear with the use of a cream cleaner such as Cooktop (product number BT201FE in a bottle or SMTCK together with a scraper and cloth). To purchase these products, visit one of our stores or order them directly online.


Did you know that traces of cooked food on the cooktop can be safely removed with a scraper?


Did you know that salt and sugar can permanently stain ceramic cooktops? Use a cleansing and protective cream such as
Cooktop (product number BT201FE in a bottle or SMTCK together with a scraper and wipe). To purchase these products, visit one of our stores or order them directly online.


Did you know that aluminum, copper or cast-iron pans or pans with enamel bases can permanently stain ceramic cooktops?
The use of stainless steel cookware is suggested.

The Indicator Light on My Cooktop Stays On!

If a hot surface indicator light stays on more than 2 hours after use of the device, this indicates a failure of the heating element thermostatic system. In this case, a visit by one of our technicians might be necessary. Call us without delay.


If a hot surface indicator light stays on, but all the components of the system are turned off, this indicates a failure in the heating element control system. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Induction Cooktop Will Not Start!

Have you checked the circuit breaker or fuses on your electrical panel?


Are you using pans approved for induction cooking?


Did you know that the pans are the heat source with an induction cooktop and that they can degrade to the point of impeding the proper function of your cooktop? Have you tried using different cookware?


The control system, the temperature reading system or the power system of your cooktop may be malfunctioning. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Induction Cooktop Makes a Lot of Noise!

Do you use pans approved for induction cooking?


Did you know that the pans are the source of heat with an induction cooktop and that they can degrade to the point of emitting an absolutely shrill noise? Have you tried using another pan?


It is possible that the control or power system of your cooktop is defective. In this case, a visit by one of our technicians is probably necessary, make an appointment online.


The cooktop cooling system may be defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.

One or Several Oven Elements Do Not Work!

Have you checked the circuit breaker or fuses on your electrical panel?


The control system, the temperature reading system or the oven heating elements may be malfunctioning. In that case, a visit by one of technicians is probably necessary, make an appointment online.


The wiring between the heating elements and the control system may be burnt or melted, causing damage to the internal components of your unit. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Oven Is Displaying an Error Code!

If the error code is not listed in the user manual, it is probably related to a major problem involving the electronic controls. In this case, a visit by one of our technicians is probably necessary. Call us right away.

The Oven Timer Does Not Work!

Have you checked the circuit breaker or fuses on your electrical panel?


The oven control system may be programmed to energy economy mode or child lock mode. Consult the user manual to learn how to deactivate it.


It is possible that the oven control system is malfunctioning. In this case, a visit by one of our technicians is probably necessary; make an appointment online.


The control system wiring may be burnt or melted, causing damage to internal components. In this case, a visit by one of our technicians is probably necessary. Call us right away.

The Oven Door Stays Locked!

It is possible that a cleaning cycle was started and then cancelled before the end of the door locking sequence. Try starting a new cleaning cycle and then cancelling it 5 minutes later to see if the door will unlock.


The control system, door locking system or oven temperature reading system may be malfunctioning. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Oven Makes Noise!

Light noises from metal expansion can be heard during preheating or cooling, and this is completely normal. However, if loud banging noises (“bang!”) are heard, a technician visit is suggested. In this case, a visit by one of our technicians is probably necessary. Call us without delay.


Did you know that wall ovens have a cooling fan that can stay on close to 90 minutes after cooking. Leaving the door ajar reduces this time by half.


Your oven cooling system may be defective. In this case, a visit by one of our technicians is probably necessary, make an appointment online.


Did you know that the convection blower motor of most ovens should stop when you open the door? If the problem noise stops when you open the door, it is possible that the convection blower system of your unit is unbalanced or defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Self-Cleaning Oven Does Not Get Clean!

A normal self-cleaning cycle should last 3 hours for optimal results.


You must remove any large accumulations of grease before starting a cleaning cycle.


The glass of the door should be cleaned using a cream cleaner such as TORNADE (product number RA005C) before starting the cleaning cycle to avoid having grease infiltrate from the door. To purchase this product, visit one of our stores or order it directly online.


Areas outside the range of the oven’s heat, such as the sides of the doors or the front of the oven, should be cleaned using an odourless oven cleaner after the cleaning cycle, such as PRO-LINK® (product number KA005C). To purchase this product, visit one of our stores or order it directly online.

The Outside of the Oven Door Does Not Get Clean!

Ordinary maintenance products like Windex® are not effective enough to remove food residue that may remain stuck on the metal exteriors of stoves. This is especially true of stainless steel exteriors Food residues leave marks on the stainless steel that must be removed by polishing with a cream cleaner like STAINLESS POLISH (product number 903069). Once the stains and toxins are removed from the stainless steel panel, a maintenance and protection product such as PRO-LINK® (product number YA007C) should be sprayed onto these surfaces in order to block the metal pores and protect against oils from fingers and acids in foods. To purchase these products, visit one of our stores or order them directly online.

Gas Stove:

One or Several Surface Burners of my Gas Cooktop Will Not Lights!

Have you checked the circuit breaker or fuses on your electrical panel?


The propane tank (if applicable) may be empty.


There may be a service interruption from you gas provider (if applicable).


Were the various components of the surface burners correctly assembled?


Are the components of the surface burners clean and dry?


It is possible that the control system or the gas inlet control system of your unit is the problem. In this case, a visit by one of our technicians is probably necessary, make an appointment online.


It is possible that the ignition system, the burner monitoring system or the gas pressure regulator of your unit is malfunctioning. In this case, a visit by one of our technicians is probably necessary. Call us right away.

The Flame from the Surface Burners on My Gas Stove Cooktop Is Yellow!

Are you using cookware that is too large for the burner surface? Use a pan that is slightly smaller than the burner. Consult the user manual.


Were the various components of the surface burners assembled correctly?


Are the components of the surface burners clean and dry?


It is possible that the gas inlet control system or the gas pressure regulator on your device is malfunctioning. In this case, a visit by one of our technicians is probably necessary. Call us right away.

The Oven Burners on My Gas Stove Will Not Light!

Have you checked the circuit breaker or fuses on your electrical panel?


The propane tank (if applicable) may be empty.


There may be a service interruption from your gas provider (if applicable).


It is possible that the control system or the gas inlet control system of your unit is at issue. In this case, a visit by one of our technicians is probably necessary; make an appointment online. It is possible that the ignition system, the burner monitoring system or the gas pressure regulator on your unit is malfunctioning. In this case, a visit by one of our technicians is probably necessary. Call us right away.

The Oven Burner Flames of my Gas Oven Are Yellow!

Is it possible that you use cookware that is too large for the burner surface? Use a pan that is slightly smaller than the burner at issue. Consult the user manual.


Were the various components of the burners assembled correctly?


Are the components of the burners clean and dry?


It is possible that the gas inlet control system or the gas pressure regulator on your device is malfunctioning. In this case, a visit by one of our technicians is probably necessary. Call us right away.

The Surface Burners on my Gas Stove Do Not Get Clean!

Regular maintenance products such as Vim® are not efficient enough to remove cooked food residues from the metal pores on the surfaces around the burners. A product such as TORNADE (product number RA005C) would be much more effective at penetrating into the pores on the burner grills and therefore removing residues and making it easier to keep these components clean. To buy this product, visit one of our stores or order it directly online.

The Outside of the Door of My Gas Stove Does Not Get Clean!

Ordinary maintenance products like Windex® are not effective enough to remove food residue that may remain stuck on the exterior metal surfaces of stoves. This is especially true of a stainless steel surface. Food residues leave traces on the inox coating that must be removed by polishing the stainless steel with a cleaning cream, such as STAINLESS POLISH (product number 903069). Once the stains and toxins removed from the stainless steel panel, a maintenance and protection product such as PRO-LINK® (product number YA007C) should be sprayed onto these surfaces to block the metal pores and protect against oils from fingers and acids in foods. To purchase these products, visit one of our stores or order them directly online.

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Montreal Location


Address
6744, Jarry East, Saint-Leonard,

QC, H1P 1W3


Phone
514-381-7288


Business Hours
Parts and Services
: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm

Quebec City Location


Address
6210 Wilfrid-Hamel Blvd.,

L'Ancienne-Lorette, QC, G2E 2H7


Phone
Parts: 418-871-2434
Parts (toll-free)1-800-463-3378
Services: 418-871-4043
Services (toll-free)1-888-871-4043
Fax (toll-free): 1-800-461-2434

Fax: 418-871-4345


Business Hours
Parts and Services: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm

Repentigny Location


Address
104 Laroche,

Repentigny, QC, J6A 7M5


Phone
Parts and Services: 450-654-6744
Toll-free: 1-800-463-0119
Fax (toll-free): 1-800-581-1724

Fax: 450-581-0301


Business Hours
Services
: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm
(By phone only on Saturday)


Parts: Monday to Friday, from 8:30 am to 5:00 pm (closed on Saturday)

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