Washer

Top Loading Washer:

My Washer Will Not Fill!

Make sure the lid is closed or locked.

Check solenoid filters (water inlet valve) on the washer. Your washer solenoids may be blocked or defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Will Not Drain!

Check the drain pipe in your home for a blockage; the washer drain hose may be squashed or kinked!

Make sure the lid is closed or locked.

Your washer’s drain pump may be clogged or defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Spin Cycle Is Not Working!

Make sure the load of clothing is balanced.

The washer must be able to completely drain before it spins.

Make sure the lid is closed or locked.

If the main engine is not running or is slow during spinning, there is probably a mechanical failure. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Smells Bad!

Are you using the appropriate detergent and fabric softener in your washer (HE), 4X Concentrate? We have specialized soaps that can solve your problem without harming the environment. Use Comerco soap (product number HE2.5L). Visit one of our stores or order online.

Are you using the right amount of detergent and fabric softener in the washer according to the cycle used and the type of clothes being washed?

Is the detergent dispenser in your washer clean?

Do periodic maintenance using a descaling WasherFresh ™ capsule (product number WASHERFRESH3). Visit one of our stores or order it online.

My Washer Is Leaving Traces on the Clothes!

Check that the washer is filling properly.

Are you using the appropriate detergent and fabric softener in your washer (HE) 4X Concentrate? Use Comerco soap (number HE2.5L product). Visit one of our stores order online.

Are you using the right amount of detergent and fabric softener in the washer according to the cycle used and the type of clothes being washed?

The detergent dispenser in your washer may be blocked or defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Is Displaying An Error Code!

Check the description of the error code in your user manual. Error codes related to a problem that can be easily fixed are usually listed. For example, the F10 code means "water inlet valve closed." If the code displayed by your device is not listed in your owner's manual, a serious mechanical failure may be the problem. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Is Tearing the Clothes!

Check that the washer is filling properly.

Inspect all items with zippers or fasteners, make sure they are not mixed in with a load of delicates.

Make sure you are using the cycle, temperature and spin options suitable for the load of clothes that you want to wash.

Check the agitator for sharp edges that can catch your clothes.

The drive system of your washer may be defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Is Leaking!

Check the door seal and lock.

Check the plumbing installation connected to your washer.

Does the unit drain properly?

There may be a mechanical failure of the drain pump, solenoid or drum assembly. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Is Knocking or Making Other Noises!

Make sure the load of clothing is balanced.

Make sure the appliance is level.

An item may be stuck between the drum and another component. Do you want one of our technicians to verify your washer?

The drain pump may be blocked by debris or there may be a mechanical failure. In this case, a visit by one of our technicians is probably necessary; make an appointment online.

There may be a mechanical failure of the solenoid or motor. In this case, a visit by one of our technicians is probably necessary. Call us without delay.

The drive or rotation system of your washer may be faulty. In this case, a visit by one of our technicians is probably necessary; make an appointment online.

Your washer suspension system may be defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Vibrates, Shakes or Moves!

Make sure the load of clothing is balanced.

Make sure the appliance is level.

Is your floor damp, wet or slippery?

The drive or rotation system of your washer may be defective. In this case, a visit by one of our technicians is probably necessary; make an appointment online.

Your washer suspension system may be defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.

Front-Loading Washers:

My Washer Will Not Fill!

Check the water inlet faucets in your home.

Make sure the door is closed or locked.

Check solenoid filters (water inlet valve) on the washer. Your washer solenoids may be blocked or defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Will Not Drain!

Check the drain pipe in your home for a blockage; the drain hose from the washer may be squashed or kinked!

Make sure the door is closed or locked.

Your washer’s drain pump may be clogged or defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Spin Cycle Is Not Working!

Make sure the load of clothing is balanced.

The washer must be able to completely drain before it spins.

Make sure the door is closed or locked.

If the main engine is not running or is running slow during spinning, there is probably a mechanical failure. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Smells Bad!

Are you using the appropriate detergent and fabric softener in your washer (HE), 4X Concentrate? We have specialized soaps that can solve your problem without harming the environment. Use Comerco soap (product number HE2.5L). Visit one of our stores or order online.

Are you using the right amount of detergent and fabric softener in the washer according to the cycle used and the type of clothes being washed?

Is the detergent dispenser in your washer clean?
Do periodic maintenance using a descaling WasherFresh ™ capsule (product number WASHERFRESH3). Visit one of our stores or order it online.

My Washer Is Leaving Traces on the Clothes!

Check that the washer is filling properly.

Are you using the appropriate detergent and fabric softener in your washer (HE) 4X Concentrate? Use Comerco soap (number HE2.5L product). Visit one of our stores order online.

Are you using the right amount of detergent and fabric softener in the washer according to the cycle used and the type of clothes being washed?

The detergent dispenser in your washer may be blocked or defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Is Not Washing the Clothes!

Make sure the load is balanced.

Make sure the door is closed or locked.

Check that the washer is filling properly.

If the main engine is not running during the wash cycle, mechanical failure is a possibility. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Is Displaying An Error Code!

Check the description of the error code in your user manual. Error codes related to a problem that can be easily fixed are usually listed. For example, the F10 code means "water inlet valve closed." If the code displayed by your device is not listed in your owner's manual, a serious mechanical failure may be the problem. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Is Tearing the Clothes!

Check that the washer is filling properly.

Inspect all items with zippers or fasteners, make sure they are not mixed in with a load of delicates.

Make sure you are using the cycle, temperature and spin options suitable for the load of clothes that you want to wash.

Check the agitator for sharp edges that can catch your clothes.

The drive system of your washer may be defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Is Leaking!

Check the door seal and lock.

Check the plumbing installation connected to your washer.

Does the unit drain properly?

There may be a mechanical failure of the drain pump, solenoid or drum assembly. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Is Knocking or Making Other Noises!

Make sure the load of clothing is balanced.

Make sure the appliance is level.

An item may be stuck between the drum and another component. Do you want one of our technicians to verify your washer?

The drain pump may be blocked by debris or there may be a mechanical failure. Do you want one of our technicians to verify your washer?

There may be a mechanical failure of the solenoid or motor. Do you want one of our technicians to verify your washer.

The drive or rotation system of your washer may be faulty. Do you want one of our technicians to verify your washer?

Your washer suspension system may be defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.

My Washer Vibrates, Shakes or Moves!

Make sure the load of clothing is balanced.


Make sure the appliance is level.

Is your floor damp, wet or slippery?

The drive or rotation system of your washer may be defective. Do you want one of our technicians to verify your washer?

Your washer suspension system may be defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.

Montreal Location

 Address
6744, Jarry East,
Saint-Leonard, QC, H1P 1W3

 Phone
514-381-7288

 Business Hours
Parts and Services: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm

Quebec City Location

 Address
6210 Wilfrid-Hamel Blvd.,
L'Ancienne-Lorette, QC, G2E 2H7

 Phone
Parts: 418-871-2434
Parts (toll-free): 1-800-463-3378
Services: 418-871-4043
Services (toll-free): 1-888-871-4043
Fax (toll-free): 1-800-461-2434
Fax: 418-871-4345

 Business Hours

Parts and Services: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm

Repentigny Location

 Address
104 Laroche,
Repentigny, QC, J6A 7M5

 Phone
Parts and Services: 450-654-6744
Toll-free: 1-800-463-0119
Fax (toll-free): 1-800-581-1724
Fax: 450-581-0301

 Business Hours
Services: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm
(By phone only on Saturday)

Parts: Monday to Friday, from 8:30 am to 5:00 pm (closed on Saturday)

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