Refrigerator repair

Let Us Repair Your Refrigerator

Just imagine: you come home from work and find that your refrigerator has broken down! All the contents are at room temperature! While some foods are not too seriously affected by this temperature change, others, like meat, can quickly become unfit for consumption. In addition, most refrigerators have a freezer compartment where it is essential to maintain the cold chain. Fortunately, our technicians will come out as quickly as possible to repair your refrigerator at home, including in the evenings and on Saturdays.
A refrigerator is an essential part of any self-respecting kitchen and it has to work hard in an often overheated home environment. Faults can develop, but fortunately, these are usually not too serious. The back of your refrigerator may not be getting enough ventilation due to the build-up of dust, the freezer may need defrosting or the drain at the bottom may be blocked. Whatever the issue, our teams will come out as quickly as possible to ensure your fridge’s faults are diagnosed and repairs are carried out at competitive rates.
Did you know that you can extend the life of your appliance by taking a few simple steps? Our technicians will be happy to advise you on maintaining and cleaning your appliances, as well as on how to use it.

A clean appliance in good working order is essential to keep your food in the best conditions. To benefit from a home appliance that works as effectively as possible, let our experienced professionals take care of its maintenance and repairs!

Repairs to all types of refrigerators

appliances with static cooling, forced air cooling and ventilated models

Our company has the necessary equipment and parts to repair all types of refrigerators. From classic, static fridge models to high-end appliances such as Total No Frost, our technicians will solve the problem.

Specialist refrigeration equipment

Our team can also work on special or commercial models such as refrigeration tables, counters or refrigerated display stands and cabinets.

We repair all brands of refrigerators

Ateliers G Paquette has set up numerous partnerships with major appliance manufacturers to provide you with high-quality maintenance and repair services.
In particular, we work with:

Frigidaire

Frigidaire

Electrolux

Electrolux

lg

LG

Samsung

Samsung

Wolf

Wolf

Viking

Viking

Sub Zero

Sub Zero

asko

Asko

Fisher & Paykel

Fisher & Paykel

Hisense

Hisense

WE ALSO REPAIR REFRIGERATORS OF THE FOLLOWING BRANDS:

  • WHIRLPOOL
  • KITCHENAID
  • JENNAIR
  • MAYTAG
  • INGLIS
  • AMANA
  • ROPER
  • MAGIC CHEF

Is your refrigerator is malfunctioning? Contact us now to ask for our help.


I can’t get my fridge door clean!

Ordinary maintenance products like Windex® are not effective enough to remove food residue that may remain stuck on the outer metal walls of refrigerators. This is particularly the case for stainless steel appliances. Food residues leave marks on the stainless steel that must be removed by polishing with a cream cleanser such as STAINLESS POLISH (product number 903069). Once the stains and toxins have been removed from the stainless steel panel, a maintenance and protective product such as the -PRO LINK® (YA007C product number) must be sprayed on these surfaces to block the metal pores and protect against finger acids and fat from foods. To purchase these products, visit one of our stores or order them online.

The air filter indicator lamp is on!

Modern refrigerators do not need the little box of Arm & Hammer baking soda we used put in there to absorb food odors like onions and strawberries. They now have active carbon filters that must be replaced every three to six months, unlike baking soda. When the replacement light comes on, it means the time is up on that filter. Each refrigerator has a specific type of filter. Come see us at one of our three branches with your model number to get a new one. The indicator lamp can be reset by holding down the reset button in most cases.

I have an error code!

The error codes that can be easily resolved are included in the user manual. For example, the code DO means "open door". Consult your user manual to find out what the codes mean.

If the error code displayed on your device is not in your user manual, it is probably related to a major issue involving the electronic controls in your refrigerator. In this case, a visit by one of our technicians is probably necessary.

Call us right away.

The water filter indicator lamp is on!

Modern refrigerators almost all have water filters to absorb particles or toxins such as pesticides that are not removed by municipal water treatment plants. These activated carbon filters should be replaced every 3 months in order to not affect the flow of water from the water dispenser or ice production. A used filter will reduce the thickness of the ice cubes, which could jam the ice machine extractor or rake. When the filter replacement light is on, it means that the counter has determined that the useful life of your filter is used up and it needs to be replaced. Each refrigerator has a specific type of filter. Come see us at one of our three branches with your model number to get a new one. The indicator lamp can be reset by holding down the reset button in most cases.

The back of my refrigerator is making noise!

Almost all modern refrigerators have an engine cooling fan, compressor, solenoid valves and high pressure lines that can make strange noises that can either be normal or can signal a possible defect. We have a team of experienced technicians who can tell the difference and give you an accurate picture of why your appliance is making noise. Call us right away to schedule a technician.

My refrigerator freezer is making noise!

Modern refrigerators almost all have motor fans for air circulation, an electric defrost system, an ice machine, a system of ice distribution and low pressure lines that can make strange noises that can either be normal or can signal a possible defect. We have a team of experienced technicians who can tell the difference and give you an accurate picture of why your appliance is making noise. Do not wait to get fridge repaired! Schedule an appointment today!

The ice machine stopped making ice!

Almost all modern refrigerators have a water filter. These activated carbon filters should be replaced every 3 months in order to not affect the flow of water from the water dispenser or ice production. A used filter will reduce the thickness of the ice cubes, which could jam the ice machine extractor or rake. Each refrigerator has a specific type of filter. Come see us at one of our three branches with your model number to get a new one.

If the freezer temperature is too high, this will prevent the ice maker from making ice. The suggested temperature is 0 ° F (-18 ° C).

Ice machines have a drive motor, a thermostatic system and a mechanical system for heating and expulsion of ice. Any of these functions can need repairs. In this case, a visit by one of our technicians is probably required. Call us right away.

My fridge smells bad!

Food odours such as onions and strawberries can combine with odours of other products to produce a bad smell. The inside walls of your refrigerator should be cleaned every 3 months to avoid this kind of unpleasant odour. However, the vent lines are not accessible to be cleaned with conventional products such as Hertel, as is the case for the walls.


Activated carbon filters such as Fridge Aid (product number 78956) last for almost a year, unlike baking soda, and are available. Just place these filters on a shelf and they will absorb odours from onion and milk and other foods. To purchase these products, visit one of our stores or order them online.

There is frost in the freezer!

Check that the door closes properly. A door left ajar overnight will cause an abnormal accumulation of ice in the freezer.

Check that the door seals are not cracked.

Modern refrigerators are equipped with an automatic defrost system comprising a mechanical or electronic frost control as well as defrost heaters and thermostatic safety features. All these components can cause defrost malfunctions and lead to an abnormal build up of frost in the freezer. In this case, a visit by one of our technicians is probably necessary to repair your refrigerator. Call us right away.

There is condensation or moisture in my fridge!

Check that the door closes properly. A door left ajar overnight will cause an abnormal accumulation of condensation on the walls and shelves of the appliance.


Check that the door seals are not cracked.

A home where the air is very hot and humid can cause condensation buildup on the shelves and walls if the door is left open for just a few minutes.

Refrigerators with the freezer temperature set too low (under 0 ° F or 18 ° C) or where the refrigerator temperature is too cold (under 37 ° F or 3 ° C) will promote the accumulation of condensation on shelves and walls if the door is left open for just a few minutes.

My refrigerator is not cold!

Check that the door closes properly. A door left ajar overnight will cause the temperature in the fridge to rise.

Check the control settings of the unit. The freezer should be at 0 ° F (-18 ° C) and the refrigerator at 37 ° F (3 ° C).

Check that all components are working (compressor, compressor cooling fan, freezer evaporator fan, etc.). Would you like one of our technicians to verify your appliance?

My refrigerator is leaking!

Check that the door closes properly. A door left ajar overnight can cause an abnormal accumulation of condensation that can drip onto the floor.

Check that the door seals are not cracked.

Frost-free refrigerators all have a defrost system including drainage pipes. These pipes may be blocked or perforated. In this case, a visit by one of our technicians is probably necessary. Call us without delay.

Fridge with an ice maker or water dispenser and ice all have valves, tank, water lines, a filter receptacle and a filter that can be cracked, frozen or perforated causing leaks. In this case, a visit by one of our technicians is probably necessary to repair it. Call us right away.

Montreal Location

 Address
6744, Jarry East,
Saint-Leonard, QC, H1P 1W3

 Phone
514-381-7288

 Business Hours
Parts and Services: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm

Quebec City Location

 Address
6210 Wilfrid-Hamel Blvd.,
L'Ancienne-Lorette, QC, G2E 2H7

 Phone
Parts: 418-871-2434
Parts (toll-free): 1-800-463-3378
Services: 418-871-4043
Services (toll-free): 1-888-871-4043
Fax (toll-free): 1-800-461-2434
Fax: 418-871-4345

 Business Hours

Parts and Services: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm

Repentigny Location

 Address
104 Laroche,
Repentigny, QC, J6A 7M5

 Phone
Parts and Services: 450-654-6744
Toll-free: 1-800-463-0119
Fax (toll-free): 1-800-581-1724
Fax: 450-581-0301

 Business Hours
Services: Monday to Friday, from 8:30 am to 5:00 pm and Saturday from 9:00 am to 12:00 pm
(By phone only on Saturday)

Parts: Monday to Friday, from 8:30 am to 5:00 pm (closed on Saturday)

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