FREEZER REPAIR 

At Ateliers G. Paquette, our experienced technicians can repair almost all freezer types, brands and models. If you’re having an issue with your appliance, don’t rush to replace it. Instead, count on our professional repair service to get your freezer back and up and running.

However, before you do anything else, you should see if you can remedy the problem yourself. Use this page to identify your freezer issue and determine what steps you need to take to resolve it.

• It’s impossible to get the door clean. If you can’t get the outer side of your freezer door clean, it’s probably because you’re using a regular cleaning product to try and do the job. Household solutions aren’t very effective at removing food residue from metal appliance surfaces, especially stainless steel. In fact, food residue leaves behind tenacious stains that can only be completely removed by polishing the steel with a cleaning cream such as STAINLESS POLISH® (Product No. 903069).

   

  Once the stains and smudges have been removed, apply a protectant such as PRO-LINK® (Product No. YA007C), which closes pores on metal surfaces, thereby protecting the material against grease and food acids. To order these products, visit one of our stores or order them online.

• There are noises at the back of the freezer. Fridges and freezers have a number of components that generate noise, including an evaporator fan, compressor, solenoid valves and high-pressure piping. While some sounds behind the freezer are perfectly normal, unusual noises can indicate a malfunction with one of these parts. Our experienced technicians can identify whether the sounds are cause for concern. Schedule a service call to find out whether a repair is needed.

• There are noises coming from inside the freezer. Freezers are equipped with a number of components that generate noises within the interior compartment, including an evaporator fan, an electric defrosting system, an ice machine, an ice dispenser and low-pressure piping. While it’s normal to hear humming sounds and other noises from your freezer, unusual sounds may indicate there’s a problem. If you suspect that something is amiss, it’s best to call in one of our technicians to have the appliance inspected.

• The ice maker is no longer producing ice cubes. If the temperature is too high inside the freezer, it will halt ice production. The recommended freezer temperature is -18°C (0°F). There are, moreover, components in the fridge and freezer that can break down and prevent ice production, including the motor, thermostat system and the mechanical system for heating and ejecting ice cubes. If a breakdown has occurred, one of our technicians will need to repair your unit.

• The freezer smells bad. Food odours from the refrigerator can combine with the smells in your freezer to create a foul stench. To prevent this from occurring, clean the inside walls of your freezer every six months. Just note that while household cleaners such as Hertel® can be used to clean the walls, they should never be used to clean the freezer ventilation ducts.

  
  In addition, Ateliers G. Paquette carries activated carbon filters for standard refrigerators. Activated carbon is much more effective at eliminating odour than traditional baking soda. For example, the Fridge Aid (Product No. 78956) sits on the shelf in your fridge and traps odours such as milk and onion. To get high-performance products that deodorize for more than a year, visit one of our stores or order them online.

• The appliance is displaying an error code. Error codes indicating fixable issues are identified in your user’s manual. For example, a PF code typically indicates a power outage. If the error code displayed on your appliance isn’t listed in the user’s guide, there’s likely a major issue with the control board. If this is the case, a professional repair will likely be needed.

• There’s ice buildup in the freezer. First, check to see whether or not the door completely closes. If the door is at all ajar, it can cause a buildup of frost and ice. Also check the seals around the door to ensure they aren’t cracked. Freezers with ice and frost buildup need to be completely defrosted every three to six months.

  
  All modern freezers have an automatic defrosting system with mechanical or electrical control, heating elements and a thermostat. These components can malfunction and hinder the freezer’s defrost cycle, resulting in a buildup of ice. When such malfunctions occur, a professional is needed to repair the appliance.

• The freezer isn’t cold. First, make sure that the door closes tightly. A door left ajar for several hours or overnight will cause the inner compartment to warm. Next, check the freezer’s temperature setting: it should be at -18 °C (0 °F). Finally, do a visual inspection of the various components of the appliance (compressor, condenser fan, evaporator fan, etc.) to see if they’re working. Contact us if you need one of our technicians to inspect your freezer.

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