COMPANY | CAREER | CUSTOMER CENTRE |
GREATER MONTREAL REGION: 514-381-7288
GREATER QUEBEC CITY REGION: 418-871-4043
ELSEWHERE IN QUEBEC: 1-800-463-0119
WASHING MACHINE
REPAIR OF TOP-LOADING AND FRONT-LOADING WASHING MACHINE
Contact us for a repair today!
Do you have questions about your defective washer? We have answers!
Washing machine most common problems
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MY WASHING MACHINE WILL NOT FILL!
Make sure the lid is closed or locked.
Check the water inlet faucets in your home.
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Check solenoid filters (water inlet valve) on the washer. The solenoids may be blocked or defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.
MY WASHING MACHINE WILL NOT DRAIN!
Check the drain pipe in your home for a blockage; the drain hose may be squashed or kinked!
Make sure the lid is closed or locked.
The drain pump may be clogged or defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.
THE SPIN CYCLE IS NOT WORKING!
Make sure the load of clothing is balanced.
The washer must be able to completely drain before it spins.
Make sure the lid is closed or locked.
If the main engine is not running or is slow during spinning, there is probably a mechanical failure. In this case, a visit by one of our technicians is probably necessary. Call us right away.
MY WASHER SMELLS BAD!
Are you using the appropriate detergent and fabric softener in your washer (HE), 4X Concentrate? We have specialized soaps that can solve your problem without harming the environment. Use Comerco soap (product number HE2.5L). Visit one of our stores or order online.
Are you using the right amount of detergent and fabric softener according to the cycle used and the type of clothes being washed?
Is the detergent dispenser in your washer clean?
Do periodic maintenance using a descaling WasherFresh ™ capsule (product number WASHERFRESH3). Visit one of our stores or order it online.
MY WASHER IS LEAVING TRACES ON THE CLOTHES!
Check that the washer is filling properly.
Are you using the appropriate detergent and fabric softener? Use Comerco soap (number HE2.5L product). Visit one of our stores order online.
Are you using the right amount of detergent and fabric softener in the washer according to the cycle used and the type of clothes being washed?
The detergent dispenser may be blocked or defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.
MY WASHER IS DISPLAYING AN ERROR CODE!
MY WASHING MACHINE IS TEARING THE CLOTHES!
Check that the washing machine is filling properly.
Inspect all items with zippers or fasteners, make sure they are not mixed in with a load of delicates.
Make sure you are using the cycle, temperature and spin options suitable for the load of clothes that you want to wash.
Check the agitator for sharp edges that can catch your clothes.
The drive system of your washer may be defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.
MY WASHING MACHINE IS LEAKING!
Check the door seal and lock.
Check the plumbing installation connected to your washer.
Does the unit drain properly?
There may be a mechanical failure of the drain pump, solenoid or drum assembly. In this case, a visit by one of our technicians is probably necessary. Call us right away.
MY WASHING MACHINE R IS KNOCKING OR MAKING OTHER NOISES!
Make sure the load of clothing is balanced.
Make sure the appliance is level.
An item may be stuck between the drum and another component.
The drain pump may be blocked by debris or there may be a mechanical failure. In this case, a visit by one of our technicians is probably necessary; make an appointment online.
There may be a mechanical failure of the solenoid or motor. In this case, a visit by one of our technicians is probably necessary. Call us without delay.
The drive or rotation system of your washer may be faulty. In this case, a visit by one of our technicians is probably necessary; make an appointment online.
The suspension system may be defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.
IT VIBRATES, SHAKES OR MOVES!
Make sure the load of clothing is balanced.
Make sure the appliance is level.
Is your floor damp, wet or slippery?
The drive or rotation system of your washing machine may be defective. In this case, a visit by one of our technicians is probably necessary; make an appointment online.
Your washer suspension system may be defective. In this case, a visit by one of our technicians is probably necessary. Call us right away.
Check the description of the error code in your user manual. Error codes related to a problem that can be easily fixed are usually listed. For example, the F10 code means "water inlet valve closed." If the code displayed by your device is not listed in your owner's manual, a serious mechanical failure may be the problem. In this case, a visit by one of our technicians is probably necessary. Call us right away.